July 2012

By: Steven Gaffney Has anyone ever said something they know is irritating to you to divert the conversation away from the real issue? It has happened to all of us. Afterward, you walk away and think, “I don’t think they ever addressed my concern.” For instance, have you confronted someone about turning something in late, […]

By Steven Gaffney When it comes to dealing with problems or issues with others, we are likely to believe one or more myths of communication–ideas that are touted as solutions, but that can actually result in more problems. Myth #1: Time heals all wounds. The truth is, that time usually deepens wounds. If time really