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Archive for March, 2009

Instantly Enhance Any Relationship

How to Instantly Enhance Any Relationship

The Law of Reflection is the key to instantly changing and enhancing any relationship. This law states that what we give out is what we tend to get back. We have all versions of this: the golden rule, “do unto others as you would have them do unto you,” “what goes around, comes around,” and “we reap what we sow.” In fact, it is amazing how prevalent this basic lesson is in various religions and philosophies.

Let’s see if this law really holds true: When people are upset with us, we tend to get upset with them; when people blame us, we tend to blame them; when people accuse us, we tend to accuse them right back. It also tends to hold true in the positive direction. When people take responsibility for their actions, we tend to take responsibility for ours; when people apologize, we tend to apologize back.

 

Of course, this isn’t always true. For instance, sometimes we apologize to someone and the person says, “Well, I am glad you finally admitted it.” However, even in those situations, aggression toward us usually diminishes.

 

We can even see the Law of Reflection in a group’s response to a leader. A sports team’s style and ability to win often changes when a new coach is brought in. A business group’s productivity often soars or falls when a new executive or manager is hired.

 

When I work with groups, I can usually predict the attitude of the leader by interviewing the people who report directly to that leader. When the group blames, I usually find that the boss is a blamer as well. When the employees have an attitude of taking full responsibility, I usually find that the boss possesses this same attitude. The law of reflection is often the reason an organization makes a change in leadership.

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Let us take a quick break from today’s tip:

 

After years of delivering this seminar to thousands of people, one of Steven’s top selling communication seminars, “The Fish Isn’t Sick, The Water’s Dirty” is now available to everyone. Click here for more information.

 

Now back to our tip:

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The law also holds true within groups. If a new hire is placed on your team and that individual is particularly negative, the entire morale and productivity of the team may diminish. Or, when someone particularly enthusiastic is hired as part of the team, the team may become more energetic and motivated.

 

That’s pretty exciting, because it reminds us of the power of the individual. One person can and does make a difference if they focus on what they can do. The problem is that often people think, what difference can I make? I am only one person. At that moment they are forgetting about the Law of Reflection and the positive impact they can make by concentrating on their individual actions.

 

Two of my favorite examples of the power of Law of Reflection are Reverend Martin Luther King Jr. and Mahatma Gandhi. Although neither held political office, they quite literally changed the world by what they said and how they behaved. When faced with insurmountable odds, they chose to focus on what they could do and took action accordingly. If people can change the world using this principle, we can change our own world if we really want to.

 

Unfortunately, when we have a problem with someone, we tend to focus on that person – whom we have no control over – rather than focusing on ourselves — the only person we can control. Even if you didn’t start the problem you can be the one to fix it. What counts most is what you are willing to do about it.

 

One of my seminar participants shared a breakthrough he had in his marriage. His first two years of marriage, he said, were awful for one primary reason: he had gone into the  marriage believing that it was a 50/50 proposition – he gives 50 percent, she gives 50 percent, and togethery they would compromise. After some professional counseling, he discovered that they key to  marriage (as well as most relationships) is to give 100 percent on his own – regardless of what his spouse was giving. So he began to give 100 percent and the Law of Reflection took hold. His wife started to give 100 percent as well.

 

Consider this: even if only one person gives 100 percent and the other doesn’t change, the situation is still improved. If things don’t turn around as planned, at least we can say, “I gave it my all. At least I gave it a 100 percent,” instead of being plagued with doubts.

 

Applying the Law of Reflection is also the key to compelling people to be more honest with us. A seminar participant once complalined to me that her elderly father, with whom she tried tod develop a close relationship, wouldn’t ever truly open to her no matter how much she shared with him. I asked her to consider that she may be sharing a lot, but not really being honest. Suddenly, her face changd to sadness and she said, “I know what it is. I am not sharing with him that I wonder if he approves of the way I am living my life and his approval is important to me. Instead I have shared my accomplishments, hoping that he would voice his approval.” She left the seminar that day with a plan to tell her father the truth and begin a new relationship with him.

 

If we want to change the dynamics of a relationship, it is important for us to take the first step. Concentrating on the one person we can control – ourselves – and responding honestly often starts us down a new path to the relationships we desire.

 

 

Please forward and share this segment with your co-workers, staff, friends and family that might be interested in the keys to success!

If you are interested in finding out more about bringing Steven Gaffney to your organization please contact Deatra Vailes at 703-241-7796 or Deatra@StevenGaffney.com.

Prevent Derailed Conversations

How to Prevent Someone From Derailing Your Conversations

Have you ever had someone say something to you that they know will bother you so as to divert the conversation away from the real issue.  Afterward, you walk away and think, “I don’t think they ever addressed my original issue.” For example, have you confronted someone who has turned something in late?  Instead of addressing the issue, they respond by reminding you of things you have not completed in the past.  They do this in an effort to try and push your buttons so as to send conversation down an entirely different path and you end up never resolving the original issue.

Welcome to the world of red herrings. A red herring is something that diverts attention from the basic issue at hand.  In communication, a red herring is a phrase or comment that sounds meaningful and important, but really just throws the listener off track and  leads the conversation down a diverted path of wasted time.

A typical example of this is when you confront someone about their behavior and they respond, “That’s just the way I am.”  What does that mean?  The person is predisposed or genetically wired to always do something a certain way?  The truth is that people can change if they truly want to.  Although, often people don’t really want to do something different – but it just doesn’t sound good to admit to that.  Therefore, they respond with what sounds like a real excuse…but of course, it is really a red herring.

Here are three ways you can handle the Red Herring:

1. Ignore it and focus on the issue at hand. For example if someone says, “It’s just the way I am.  I am always late.” You reply, “OK.  Are you going to get the report to me on time by 3 p.m.?”
Don’t allow yourself to get pulled down a dead-end road when a person uses a red herring.  In the example, notice that there were no responses to the comment, “It’s just the way I am.  I am always late.”  There is no need to comment.  The issue at hand is the report.  Refocus the conversation to resolve the issue at hand.  Repeat yourself if necessary. This technique is especially useful when people say things that they think will “get your goat.” Just ignore it and focus on the objective of the conversation.

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Call us now for information on our special, one-day version of the Fish Isn’t Sick…The Water’s Dirty seminar entitled, “Notice vs. Imagine: The Critical Ingredient to Effective Communication that Enhances Performance, Teamwork, and Leadership.  This special seminar was developed specifically for people and organizations who have limited time but want to make a difference with their workforce.  Learn strategies on how to
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2. Question it using the Columbo method (named after the famous detective named Columbo, read more about this on page ___),”I’m confused.  You said you would get the report to me by 3 p.m.  Are you going to give it to me on time?” By acknowledging that you are confused, you are acknowledging that their Red Herring comment does not have to do with the issue at hand.  This also allows you to restate the original question.

3. Use the million-dollar test. For example ask the person, “If I were able to give you a million dollars to give me the report on time, would you give it to me on time?”  The person would likely say, “Well, yes, but you don’t have a million dollars.”  Your response would be, “Exactly.  You could give me the report on time if you really wanted to. So what’s it going to take so that I can count on this report coming in on time?” In other words, it is a question of desire and commitment–not a question of ability. The truth is that most people can change just about anything if they are really willing to. The question is: Are they willing?

No one can throw you off track unless you allow him or her to.  It is up to you to take control of the issues and refocus conversations.  You can make it happen and get the results you want by not falling for the red herrings.