Category Archives: Communication

How to Start the New Year Right

8 crucial actions you can take to Jump Start your new year.

The following are 8 crucial actions you can take to Jump Start your new year and make 2017 your most meaningful year yet. These changes, though initially very small, can help to put your life on a different path. Good luck to you and we would love to hear about your successes. Let go of the […]

The Power of Appreciation

The Power of Appreciation: How to Create an Organizational Culture of Appreciation that Impacts the Bottom Line My grandfather lived in a nursing home during the last several years of his life. During one of my visits to see him, a nurse pulled me aside and told me what a great man my grandfather was. […]

Beware of the Halloween Principle

  Spooked: Beware of the Halloween Principle Are there life principles that you used to live by, but now you don’t? Have you ever allowed someone to spook you to such an extent that you change your behavior? It’s natural to let someone’s bad reaction derail us from doing what we know needs to be […]

Effectively Deliver Bad News

Sharing bad news and difficult information is part of everyday life.

  Effectively Deliver Bad News Sharing bad news and difficult information is part of everyday life. The key is to proactively share such information before the other party discovers it. In the end, people usually find out the truth. Therefore, honest communication is critical to establishing credibility and trust, which in turn affects teamwork, productivity, […]

Embracing Mistakes

Recognizing mistakes can ultimately propel us forward.

We all get stuck sometimes, but nothing is much more frustrating than making the same mistake again and again. When that happens, feelings of failure can set in and further derail us. But recognizing that mistakes can ultimately propel us forward can be just what we need to release ourselves from the mistake trap. One […]

What to Do When You Make a Mistake

3 Steps to Rebuild Trust and Ensure History Doesn't Repeat Itself

  The famous playwright George Bernard Shaw once said, “Success does not consist in never making mistakes, but in never making the same one a second time.” I could not agree more. Mistakes are inevitable, but history should not repeat itself. Through almost 20 years of working with corporations, associations, government agencies, and the military, I have found that executives and leaders […]