Many people quote the famous line, “It’s not what happens to you, but what you do about it that matters.” I would add that this is true as long as you have the people around you who can help you point out what you cannot see or do for yourself. As some of you may know and as others would be shocked to know, I had challenges learning to speak at an early age. Because of my parents’ tenacity, we were ultimately able to diagnose the source of the problem (my hearing was blocked). Once the issue was corrected, I was taken (for speech therapy)
Steven Gaffney shares tips to transform your organization and take it to the next level by helping leaders lead through change
Steven shares seven tips you can use when dealing with rough situations.
Steven shares three essential keys you can use to build trust in any of your relationships.
Steven discusses the ramifications of angry customers and offers a 6-step process to turn an unhappy customer into a satisfied one.