Category Archives: Communication

Who Is Part of Your Personal Team?

Many people quote the famous line, “It’s not what happens to you, but what you do about it that matters.” I would add that this is true as long as you have the people around you who can help you point out what you cannot see or do for yourself. As some of you may know and as others would be shocked to know, I had challenges learning to speak at an early age.  Because of my parents’ tenacity, we were ultimately able to diagnose the source of the problem (my hearing was blocked). Once the issue was corrected, I was taken (for speech therapy)

What to Do When Things Go Wrong

Steven shares seven tips you can use when dealing with rough situations.

Building Trust with Anyone

Steven shares three essential keys you can use to build trust in any of your relationships.

Communicating with Angry Customers

Steven discusses the ramifications of angry customers and offers a 6-step process to turn an unhappy customer into a satisfied one.