Category Archives: Communication

The 3 Biggest Mistakes Businesses Make

Steven recently discussed the Three Biggest Mistakes Businesses Make on an interview with Jim Blasingame on his Small Business Advocate Radio.

Please click on the links below to listen: Part One: How to Defeat Troublesome Blindspots The “Four Walls” theory Encouraging debate, suggestions, and feedback Accepting and appreciating being wrong in a discussion   Part Two: How Not to be Too Customer-Focused, While Creating Excellent Customer Relationships.  What customers are not saying – and evaluating their […]

The Cancer Wake Up Call

Some of you may not know, but I am a survivor of testicular cancer. Although I am cancer-free and completely healthy, there were a few things that remained and those were eight very important life lessons that I learned during my journey. * * * It was 9:00am on April 13, 2009. I was healthy. […]

How to Start the New Year Right

8 crucial actions you can take to Jump Start your new year.

The following are 8 crucial actions you can take to Jump Start your new year and make 2017 your most meaningful year yet. These changes, though initially very small, can help to put your life on a different path. Good luck to you and we would love to hear about your successes. Let go of the […]

The Power of Appreciation

The Power of Appreciation: How to Create an Organizational Culture of Appreciation that Impacts the Bottom Line My grandfather lived in a nursing home during the last several years of his life. During one of my visits to see him, a nurse pulled me aside and told me what a great man my grandfather was. […]

Beware of the Halloween Principle

  Spooked: Beware of the Halloween Principle Are there life principles that you used to live by, but now you don’t? Have you ever allowed someone to spook you to such an extent that you change your behavior? It’s natural to let someone’s bad reaction derail us from doing what we know needs to be […]