Three Big Lessons to Draw from the Election
For more of Steven’s interviews click here. Source: Jim Blasingame at Small Business Advocate. Part 1: Part 2:
Three Big Lessons to Draw from the Election Read More »
For more of Steven’s interviews click here. Source: Jim Blasingame at Small Business Advocate. Part 1: Part 2:
Three Big Lessons to Draw from the Election Read More »
Spooked: Beware of the Halloween Principle Are there life principles that you used to live by, but now you don’t? Have you ever allowed someone to spook you to such an extent that you change your behavior? It’s natural to let someone’s bad reaction derail us from doing what we know needs to be
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Effectively Deliver Bad News Sharing bad news and difficult information is part of everyday life. The key is to proactively share such information before the other party discovers it. In the end, people usually find out the truth. Therefore, honest communication is critical to establishing credibility and trust, which in turn affects teamwork, productivity,
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We all get stuck sometimes, but nothing is much more frustrating than making the same mistake again and again. When that happens, feelings of failure can set in and further derail us. But recognizing that mistakes can ultimately propel us forward can be just what we need to release ourselves from the mistake trap. One
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The famous playwright George Bernard Shaw once said, “Success does not consist in never making mistakes, but in never making the same one a second time.” I could not agree more. Mistakes are inevitable, but history should not repeat itself. Through almost 20 years of working with corporations, associations, government agencies, and the military, I have found that executives and leaders
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Eliminate Negative Self-Talk to Find a Way The struggle of negative self-talk is near and dear to my heart, because I was a negative self-talker for years. I actually thought that beating myself up inside was advantageous to me. My rationale was that it drove me to be successful, but the truth is that
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7 Best Tips to Communicate Top Down and Bottom Up Communication is only communication if the message gets where it needs to go and is received by those who need to hear it. Here are seven tips to successfully communicate top down, bottom up and even across your organization: Communicate face to face wherever you
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Communicating with Angry Customers Although it may be tempting, never dismiss an angry or upset customer—no matter how inconsequential their issue may sound. Unhappy customers are the much more vocal than happy ones, and with social media, one problem customer can turn into a firestorm of criticism and backlash. Just as important, one customer complaint
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