Steven Gaffney’s Communication Blog

How To Appreciate

Immediately
Specific
Often
Sincere


Leading Through Change

1. Outcome
2. Value
3. Beliefs
4. Steps

Gaffney-130510-Q6-leading-through-change


The Myth of Conflict Resolution

 

1. Time heals all wounds

2. Don’t rock the boat

3. Be diplomatic

4. Sandwich what you want to say between two compliments

5. More communication leads to resolution

 


How To Detect a Liar

  1. How do they treat others?
  2. Does it make sense?
  3. Are they vague?
  4. Do they only show one emotion?