The Unspoken Truth

How does lack of open, honest communication impact your organization?

The average employee loses seven weeks of productivity every year because of troublesome and unresolved communication issues. Lack of open, honest communication is at the root of 80 percent of problems at work. Upwards of 75 percent of employees who leave their jobs do so because of communication issues and relationship issues with their boss– not money. The number-one factor that drives employees to be engaged in their job is their relationship with their boss. Even more startling are statistics that show 91 percent of people admit to lying regularly, and the number-one reason they lie is fear.

The key question is what is this costing you in lost productivity, profitability and missed opportunities to generate new business? This seminar gives specific strategies and techniques to resolve these problems.

What is the fish being sick all about?
Communication problems don’t spring out of nowhere and are rarely one-sided. Just as the fish isn’t sick, we aren’t sick—nor are others. Rarely do our problems occur in isolation. It’s the waters we swim in — the environment that we communicate in — that gets muddied through personality conflicts, office politics, internal conflict, drama, gossip, negativity, “Yes-People,” repetitive conversations, poor information flow and ineffective meetings.

What’s the underlying problem and bottom-line costs?
The root cause of most problems at work is lack of honesty and the subsequent withholding. For example, how often have you said to yourself, “If they had just told me what was bothering them and what they wanted, I could have done something about it?” or “If I just had all the necessary information to do my job, I could have made a better decision in a fraction of the time and done it so much better?” This problem is toxic to every relationship, at every level, within every organization.

Most people are unaware how much simply not being honest curbs teamwork, stunts innovation, wastes millions in productivity, and restricts the ability to generate new business. Your costs rise when:

  • Vital information is not shared in a timely manner, causing problematic contracts and failed projects
  • Complete information is withheld, resulting in poor or costly decisions being made
  • Departments don’t share important information and work effectively together
  • People work “around each other” instead of directly
  • People leave their jobs because they’ve “had enough”
  • People waste time in meetings by not sharing the truth (and the “real” meetings take place outside the scheduled ones)
  • People hide behind e-mail instead of talking to each other to resolve issues

What’s the answer?
In “The Fish Isn’t Sick… The Water’s Dirty,”® our honest communication and conflict management seminar, you will learn the Honesty Edge™ system that effectively and consistently boosts performance, teamwork, and leadership. Our Honesty Edge™ system requires no testing, analyzing, or categorizing of people. Why? Because this proprietary system is based on the way the human mind thinks and has been refined by years of research working with people from a wide array of businesses, associations and government organizations.

What’s the benefit and outcomes?
After learning the practical, hands-on Honesty Edge™ system, you will be able to honestly and openly resolve any issue and work effectively with anyone – no matter how difficult. This eye-opening system produces six primary results:

  • Increased Performance
  • Increased Teamwork
  • Increased Levels of Customer Service
  • Increased Decision-Making Effectiveness
  • Increased Leadership Effectiveness
  • Increased Inter- and Intra- Departmental Communication

“The Fish Isn’t Sick…The Water Is Dirty”® seminar shows you how we unknowingly encourage others not to be honest and how we can turn the situation around. You’ll discover the real reasons why it’s so difficult to work with some people. You’ll learn how to identify the sources of conflict before they become huge problems. You’ll learn why most people don’t ask questions, search for feedback, or give others the benefit of the doubt — and you’ll discover what you can do about it.

With the Honesty Edge™ system, you’ll learn how to:

  • Eliminate communication breakdowns and personality differences with the most difficult people
  • Confront situations in ways that build and strengthen relationships
  • Reduce time wasted in unnecessary conversations and meetings
  • Prevent others from undermining or sabotaging conversations
  • Receive critical information, ideas and advice needed to effectively do your job
  • Meet deadlines consistently—on time and on budget
  • Reduce defensiveness, distress and closed-minded thinking
  • Work effectively with highly emotional people
  • Turn negative conversations into solution-oriented discussions
  • Manage expectations
  • Successfully sell ideas and garner reliable commitments
  • Breathe new life into seemingly dead or hopeless relationships
  • Increase the sharing of ideas that help the growth of the organization
  • Reclaim significant energy and money now being wasted on communication breakdowns

Real-World Application
We’ve all attended seminars that engage us in the classroom but have little use in the real world. To ensure practical, real-world applicability, Steven Gaffney shares exactly how past participants have used what they learned in his seminars to produce extraordinary results. And to make sure the scenarios discussed are most useful to you, he chooses his examples based on the research done before your session using the Implementation Integrator Process™ described below. Seminar participants will be asked to choose an actual, real-life example to work on during the session. By the conclusion of the session there will be no doubt how to use what is learned as well as how to apply it to other current and future situations.

Implementation Integrator Process™
While others talk about customizing seminars to meet clients’ specific needs, the Steven Gaffney Company delivers. The Implementation Integrator Process™ (IIP) allows us to carefully design and tailor our seminars by drawing from the vital background information collected from our pre-program questionnaire, in-depth industry research, confidential telephone interviews and emails with key decision makers and participants.

Through the IIP process, we identify and address your organization’s unique and often hidden challenges and deliver highly tailored presentations that leave our clients saying, “It’s as if they work here.”

Steven Gaffney Company will invest considerable time and effort to ensure your challenges are identified, addressed, and resolved.

Discover how open, honest communication can help grow your business and build teams that consistently achieve goals. Call (703) 241-7796 or contact us online to share Steven’s powerful program with your organization.
The Unspoken Truth
How to Build Remarkable Relationships and Teamwork to Increase Innovation and Business Growth