Getting to the Honest Truth
The most important communication strategy to boost teamwork, increase trust, build remarkable relationships, and get things done
Address key workplace communication issues
The key problem within most organizations and between individuals is not what people ARE saying, it is what they are NOT saying to each other. How much of your organization’s productivity, efficiency, and collaboration is affected due to unspoken communication? How much time and money does not having honest and open dialogues cost your organization? Once people “Get the Unsaid Said” in a productive manner, virtually any issue can be resolved.
Discover actionable strategies
This session includes Steven Gaffney’s legendary application of the “Notice vs. Imagine” technique to prevent misunderstandings and assumptions. Based on more than a decade of research, the failure to distinguish what is “noticed” (the facts of the situation) from what is “imagined” (opinions, thoughts, evaluations, and conclusions).
Recognize important distinctions
The concept of Notice vs. Imagine may sound like a simple distinction, but just think of how often people operate and make decisions as if their opinions are fact rather than exploring the real truth. Have you seen missed opportunities because someone assumes they know what their customer wants rather than checking in and listening to their real wants and needs? Have you ever seen project execution go awry because project goals were based on assumptions rather than facts and data points? The misdiagnosis becomes even more exacerbated when the people involved have different agendas, goals, needs, and backgrounds.
Applies to the real-world
Participants will be asked to choose their own personal case study to work on during the session. This will help ensure that participants know exactly how to apply what they have learned because they will be using an example of their own choosing.