21 Rules for Delivering Difficult Messages

32-page booklet by Steven Gaffney

Challenging situations are a normal part of life, making the ability to successfully deliver difficult information a critical skill in the workplace, as well as in our personal lives. Unfortunately, people often delay sharing difficult messages because they don’t know how to deliver the information effectively. Instead, they rely on the strategy of “hope”— hoping that things will miraculously get better. But the truth is, time usually does not fix problems, it deepens them.

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Discover more about communications specialist Steven Gaffney and his proven solutions to the most common communications problems at home and at the office. Call us at (703) 241-7796 or contact us online if you have questions about any of Steven’s products, coaching programs, or presentations.
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21 Rules for Delivering Difficult Messages

32-page book by Steven Gaffney

Challenging situations are a normal part of life, making the ability to successfully deliver difficult information a critical skill in the workplace, as well as in our personal lives. Unfortunately, people often delay sharing difficult messages because they don’t know how to deliver the information effectively. Instead, they rely on the strategy of “hope”— hoping that things will miraculously get better. But the truth is, time usually does not fix problems, it deepens them.