by Steven Gaffney | Retention
In the Spring of 2021, more people quit their jobs than in any other single month in the last century. Companies have been scrambling to hire, and the sudden gap has been given many different names. Some are referring to it as a “labor shortage”, some are calling it...
by Steven Gaffney | Communication
When it comes to successful business relationships, everyone knows communication is key. Even so, most organizations fail to focus on the right kind. Honest communication is crucial to building strong, healthy relationships in business—but it’s also increasingly rare....
by Steven Gaffney | Honest Communication Moments
After working with sales leaders for over 20 years, I’ve discovered that more honest communication is the key to consistently achieving higher sales performance. Even so, most sales teams don’t get the unsaid said. In fact, a lack of honest communication is the...
by Steven Gaffney | Communication
Most advice about customer service is all about what to say and how to say it. But the number one problem in customer service today isn’t what people are saying — it’s what’s not getting said. This comes down to a lack of honest communication on the part of both...
by Steven Gaffney | Communication
Every sales leader wants a team that adapts quickly to change, with dynamic collaboration and consistent top performance. But most sales teams are held back by one surprisingly simple factor: they avoid conflict instead of using it to their advantage. If sales teams...
by Steven Gaffney | Communication
We’re about to get pummeled by a giant wave of retention problems—a great retention tsunami with the power to destroy your bottom line. In the face of this inevitable tsunami, retention is no longer an HR issue. It’s now an executive issue. Leaders must tackle...
by Steven Gaffney | Communication
Ambiguity. We have all confronted it at some point in our careers. Matrix organizations, multiple bosses, dotted- and solid-line reporting, internal and external customers, budget cuts, and economic issues are all factors that contribute to an ambiguous work...
by Steven Gaffney | Communication
Please click on the links below to listen: Part One: How to Defeat Troublesome Blindspots The “Four Walls” theory Encouraging debate, suggestions, and feedback Accepting and appreciating being wrong in a discussion Part Two: How Not to be Too...
by Steven Gaffney | Communication
Learn about the three levels of honesty and how they can improve your work and personal life. Source: Public Interest Podcast, http://www.publicinterestpodcast.com/2017/03/ep132-steven-gaffney.html
by Steven Gaffney | Communication
Some of you may not know, but I am a survivor of testicular cancer. Although I am cancer-free and completely healthy, there were a few things that remained and those were eight very important life lessons that I learned during my journey. * * * It was 9:00am on April...
