The Number #1 Problem In Customer Service

Most advice about customer service is all about what to say and how to say it. But the number one problem in customer service today isn’t what people are saying — it’s what’s not getting said. This comes down to a lack of honest communication on the part of both...

Making Conflict Advantageous In Sales

Every sales leader wants a team that adapts quickly to change, with dynamic collaboration and consistent top performance. But most sales teams are held back by one surprisingly simple factor: they avoid conflict instead of using it to their advantage. If sales teams...

Leading and Operating in Ambiguity

Ambiguity. We have all confronted it at some point in our careers. Matrix organizations, multiple bosses, dotted- and solid-line reporting, internal and external customers, budget cuts, and economic issues are all factors that contribute to an ambiguous work...

The 3 Biggest Mistakes Businesses Make

Please click on the links below to listen: Part One: How to Defeat Troublesome Blindspots The “Four Walls” theory Encouraging debate, suggestions, and feedback Accepting and appreciating being wrong in a discussion   Part Two: How Not to be Too...

The Cancer Wake Up Call

Some of you may not know, but I am a survivor of testicular cancer. Although I am cancer-free and completely healthy, there were a few things that remained and those were eight very important life lessons that I learned during my journey. * * * It was 9:00am on April...

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