When it comes to successful business relationships, everyone knows communication is key. Even so, most organizations fail to focus on the right kind. Honest communication is crucial to building strong, healthy relationships in business—but it’s also increasingly rare....
The Number #1 Problem In Customer Service
Most advice about customer service is all about what to say and how to say it. But the number one problem in customer service today isn’t what people are saying — it’s what’s not getting said. This comes down to a lack of honest communication on the part of both...
Making Conflict Advantageous In Sales
Every sales leader wants a team that adapts quickly to change, with dynamic collaboration and consistent top performance. But most sales teams are held back by one surprisingly simple factor: they avoid conflict instead of using it to their advantage. If sales teams...
The Great Retention Tsunami Is Coming: Reboot Your Strategy Before It’s Too Late
We’re about to get pummeled by a giant wave of retention problems—a great retention tsunami with the power to destroy your bottom line. In the face of this inevitable tsunami, retention is no longer an HR issue. It’s now an executive issue. Leaders must tackle...
Leading and Operating in Ambiguity
Ambiguity. We have all confronted it at some point in our careers. Matrix organizations, multiple bosses, dotted- and solid-line reporting, internal and external customers, budget cuts, and economic issues are all factors that contribute to an ambiguous work environment. In fact, many of my executive clients cite ambiguity as a top source of frustration, challenges, and wasted time and money. Surprisingly enough, it does not have to be.
The 3 Biggest Mistakes Businesses Make
Learn about the blindspots businesses face and how to create excellent customer relationships without being too customer-focused.
The Three Levels of Honesty
Steven Gaffney talks open, honest communication with the Public Interest Podcast and how the different levels of honesty can improve your work and personal life.
The Cancer Wake Up Call
Eight lessons on how to deal with life’s challenges during a difficult journey.
What if Martin Luther King, Jr. had compared himself to others?
Why is true success obstructed by comparison to others? Learn how to throw away the comparisons and create a vision for your future.
How to Start the New Year Right
Eight small but crucial actions you can take to make the new year your most meaningful year yet.