Steven Gaffney’s Communication Blog

The 3 Biggest Mistakes Businesses Make

Please click on the links below to listen:

Part One: How to Defeat Troublesome Blindspots

  • The “Four Walls” theory
  • Encouraging debate, suggestions, and feedback
  • Accepting and appreciating being wrong in a discussion


Part Two: How Not to be Too Customer-Focused, While Creating Excellent Customer Relationships.

  •  What customers are not saying – and evaluating their true needs
  • The Confirmation Bias mindset – we’re all guilty!
  • The priceless value of mentors and advisors

The Three Levels of Honesty

Learn about the three levels of honesty and how they can improve your work and personal life.

Source: Public Interest Podcast,

The Cancer Wake Up Call

Some of you may not know, but I am a survivor of testicular cancer. Although I am cancer-free and completely healthy, there were a few things that remained and those were eight very important life lessons that I learned during my journey.

* * *

It was 9:00am on April 13, 2009. I was healthy. Or so I thought. By lunch time, I was not healthy. The roller coaster of life was about to take some major turns…

I was diagnosed with testicular cancer.

The doctor gave me an interesting perspective when he said, “If you have to have cancer, testicular cancer is a good one to have. It’s virtually 100% curable.”
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Honesty Sells

What if Martin Luther King, Jr. had compared himself to others?

Dream Chasers and the Secret to True Success

Imagine a world in which Martin Luther King, Jr. had been nothing more than a preacher with a sizable congregation, Bill Gates was nothing more than an effective manager at an IT firm, and Oprah Winfrey just a newscaster at a Baltimore television station. Suppose Warren Buffet was nothing more than a man who managed his money well in order to provide a nice life for his family. We probably wouldn’t know their names, yet by most standards they would still be deemed successful.
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How to Start the New Year Right

The following are 8 crucial actions you can take to Jump Start your new year and make 2017 your most meaningful year yet. These changes, though initially very small, can help to put your life on a different path. Good luck to you and we would love to hear about your successes.

  1. Let go of the garbage that you are carrying. Reach out to someone you have written off (but still think about) or to someone you have given up on or with whom you had a problem. Talk to that person and do what it takes to reach some sort of resolution and put the situation behind you. Ask the other person, “What would it take for us to put this behind us?” Their input can help you create a solution that works for everyone. By reaching out and having a conversation, you are extending the olive branch. This can create a new beginning and trigger conversations and events that can ultimately change your life. Remember: forgiveness is a gift you give yourself.  Make this the year you give that gift.

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The Power of Appreciation

How to Create an Organizational Culture of Appreciation that Impacts the Bottom Line

My grandfather lived in a nursing home during the last several years of his life. During one of my visits to see him, a nurse pulled me aside and told me what a great man my grandfather was. I appreciated that and asked her why she thought so. She said, “He is on of the only people here who consistently says thank you.”

That’s the power of thank you. They may be just two words in the English language, but those words mean so much to so many people. To this nurse, they meant everything.

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Beware of the Halloween Principle


Spooked: Beware of the Halloween Principle

Are there life principles that you used to live by, but now you don’t? Have you ever allowed someone to spook you to such an extent that you change your behavior? It’s natural to let someone’s bad reaction derail us from doing what we know needs to be done. I encounter this reality so often as I speak with people across the country about communication issues that I have a name for it: The Halloween Principle – because people get spooked, and then they start living according to fear rather than the life principles they believe in. The sad part is we often do this subconsciously, meaning that we’re unaware of how much a past situation is affecting our present. If left unnoticed and unchecked, our changed behavior could even alter our future. It often takes someone to point it out before we can say to ourselves, “That is so true. I know what needs to be done and I know certain life principles work, but I’m not living that way.” To help you see whether you’ve been spooked, let’s look at a few life principles that most people believe in but have trouble living by because the Halloween Principle has taken over.


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