Most advice about customer service is all about what to say and how to say it. But the number one problem in customer service today isn’t what people are saying — it’s what’s not getting said. This comes down to a lack of honest communication on the part of both customer service reps and their […]
The Number #1 Problem In Customer Service Read More »
Every sales leader wants a team that adapts quickly to change, with dynamic collaboration and consistent top performance. But most sales teams are held back by one surprisingly simple factor: they avoid conflict instead of using it to their advantage.
Making Conflict Advantageous In Sales Read More »
In working relationships, whether as an employee or a consultant, creating an opportunity for success is key. Everyone wants their employees to succeed and reach critical objectives but often a crucial step in the feedback process is missed. This misstep can sometimes leave the employee unsure about how to adjust their behavior and the employer
Want Higher Performing Employees? You Need to Ask These Three Critical Questions Read More »
Are there life principles that you used to live by, but now you don’t? Have you ever allowed someone to spook you to such an extent that you change your behavior? It’s natural to let someone’s bad reaction derail us from doing what we know needs to be done. I encounter this reality so often
The Halloween Principle Read More »
Ambiguity. We have all confronted it at some point in our careers. Matrix organizations, multiple bosses, dotted- and solid-line reporting, internal and external customers, budget cuts, and economic issues are all factors that contribute to an ambiguous work environment. In fact, many of my executive clients cite ambiguity as a top source of frustration, challenges,
“Leading and Operating in Ambiguity” – The New Skill Set for an Ever-Changing Work World Read More »
ADVICE. It’s everywhere. Magazine covers. Morning news broadcasts. E-mail forwards. It seems everyone has some advice to give, and most of us must be looking for it, because self-help books continue to sell and those morning shows keep booking guests who offer life direction in perfect sound bites. Recently I started thinking about some of
“The Perspective of a Lifetime” – Three Life Principles to Beware and One to Live By Read More »
All you have to do is turn on the news to see how a lack of honest communication is affecting the workplace as well as everyday relationships we have with one another. In fact, it seems these problems are very common. Therefore, honest, effective communication is even more critical to teamwork, productivity, and profitability and
11 Questions to Uncover Communication Problems Read More »
In the famous 1974 Rumble in the Jungle boxing match between Muhammad Ali and George Foreman, Ali leaned against the ropes, covered himself up, and let Foreman hit him for seven rounds until Foreman tired himself out. Then Ali started hitting back and won the fight. This boxing technique, known as the rope-a-dope, proved to
Leading Through Change Read More »
The following are 8 crucial actions you can take to Jump Start 2013 and make it your most meaningful year yet. These changes, though initially very small, can help to put your life on a different path. Good luck to you and we would love to hear about your successes. 1. Let go of the
8 Ways to Jump Start the New Year Read More »
Spooked Beware of the Halloween Principle Are there life principles that you used to live by, but now you don’t? Have you ever allowed someone to spook you to such an extent that you change your behavior? It’s natural to let someone’s bad reaction derail us from doing what we know needs to be done.
The Halloween Principle Read More »
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